S1 EP4 Common F*** Ups of a contact centre team leader and why they happen

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Telephone Selling with Integrity

Gary (Gaz) Morgan

7 episodes

4 days ago

This podcast is for Directors, Business Owners and Managers who lead telesales, inside sales, telemarketing and customer service call handling teams. Basically, it’s for any business leader that wants their teams to sell over the phone with integrity. “Telephone selling with integrity” means…. “Saying and doing the right thing on the call even when nobody else is listening” This podcast is hosted by me Gary (Gaz) Morgan. I am a telecommunication expert, sales & leadership coach and a certified emotional intelligence practitioner and keynote speaker. I hope you enjoy the episodes. Gaz

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S1 EP4 Common F*** Ups of a contact centre team leader and why they happen

Telephone Selling with Integrity

22 minutes 20 seconds

4 years ago

S1 EP4 Common F*** Ups of a contact centre team leader and why they happen

As a sales leadership coach, I have come across some truly amazing leaders.

Unfortunately, these are few and far between in comparison to the plethora of weak leaders I have come across.

This made me think of the factors that contribute to weak leadership and I want to share my thoughts with you in this episode.

Where do you see yourself as a leader? Have you F***ed up? Do you learn from this?

I would love to hear your thoughts. Please get in touch via any of the channels below. I look forward to hearing from you.

Follow Gary on:- LinkedIn: https://www.linkedin.com/in/garymorgancoaching/Twitter: https://twitter.com/GaryMorganCoFacebook: https://www.facebook.com/garymorgancoaching/Instagram: https://www.instagram.com/garymorgancoaching/