The TechSurge: Deep Tech VC Podcast explores the frontiers of emerging tech, geopolitics, and business, with conversations tailored for entrepreneurs, technologists, and investment professionals. Presented by Celesta Capital, and hosted by Founding Partners Nic Brathwaite, Michael Marks, and Sriram Viswanathan. Send feedback and show ideas to techsurge@celesta.vc.
Each discussion delves into the intersection of technology advancement, market dynamics, and the founder journey, offering insights into the vast opportunities and complex challenges ahead. Episode topics include AI, data center transformation, blockchain, cyber security, healthcare innovation, VC investment trends, tips for first-time founders, and more.
Tune in to hear directly from Silicon Valley leaders, daring new founders, and visionary thinkers. Past guests include investor Vinod Khosla, former PepsiCo CEO Indra Nooyi, the Global Head of McKinsey, and executive leaders from Microsoft, OpenAI, and other leading tech companies.
New episodes release every two weeks. Visit techsurgepodcast.com for more details and to sign up for our newsletter and other content!
All content for TechSurge: Deep Tech Podcast is the property of Celesta Capital | Deep Tech Venture Capital Firm and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The TechSurge: Deep Tech VC Podcast explores the frontiers of emerging tech, geopolitics, and business, with conversations tailored for entrepreneurs, technologists, and investment professionals. Presented by Celesta Capital, and hosted by Founding Partners Nic Brathwaite, Michael Marks, and Sriram Viswanathan. Send feedback and show ideas to techsurge@celesta.vc.
Each discussion delves into the intersection of technology advancement, market dynamics, and the founder journey, offering insights into the vast opportunities and complex challenges ahead. Episode topics include AI, data center transformation, blockchain, cyber security, healthcare innovation, VC investment trends, tips for first-time founders, and more.
Tune in to hear directly from Silicon Valley leaders, daring new founders, and visionary thinkers. Past guests include investor Vinod Khosla, former PepsiCo CEO Indra Nooyi, the Global Head of McKinsey, and executive leaders from Microsoft, OpenAI, and other leading tech companies.
New episodes release every two weeks. Visit techsurgepodcast.com for more details and to sign up for our newsletter and other content!
Customer Experience x AI: Industries at the Intersection Series
TechSurge: Deep Tech Podcast
45 minutes
11 months ago
Customer Experience x AI: Industries at the Intersection Series
Host Sriram Viswanathan speaks with Andy Lee and Anand Chandrasekaran from Crescendo AI about the transformative impact of AI on the customer service and call center industry. The conversation covers Crescendo's unique approach to integrating AI in business process outsourcing, the dynamics of the sector, and the potential future of human-AI collaboration. Discover how AI is poised to disrupt and enhance the BPO industry, and why Crescendo AI is at the forefront of this technological revolution.
Chapters
00:00 Introduction to AI in Customer Service
02:48 Dynamics of the Contact Center Industry
06:09 Crescendo AI: Founders and Vision
08:58 AI's Impact on Customer Interactions
11:54 Technical Architecture of Crescendo AI
15:06 Market Strategy and Customer Experience
17:56 Scaling and Growth of Crescendo AI
21:03 Future of AI in Customer Service
24:00 Conclusion and Future Outlook
Links
https://crescendo.ai/
https://www.alorica.com/
https://www.generalcatalyst.com/
TechSurge: Deep Tech Podcast
The TechSurge: Deep Tech VC Podcast explores the frontiers of emerging tech, geopolitics, and business, with conversations tailored for entrepreneurs, technologists, and investment professionals. Presented by Celesta Capital, and hosted by Founding Partners Nic Brathwaite, Michael Marks, and Sriram Viswanathan. Send feedback and show ideas to techsurge@celesta.vc.
Each discussion delves into the intersection of technology advancement, market dynamics, and the founder journey, offering insights into the vast opportunities and complex challenges ahead. Episode topics include AI, data center transformation, blockchain, cyber security, healthcare innovation, VC investment trends, tips for first-time founders, and more.
Tune in to hear directly from Silicon Valley leaders, daring new founders, and visionary thinkers. Past guests include investor Vinod Khosla, former PepsiCo CEO Indra Nooyi, the Global Head of McKinsey, and executive leaders from Microsoft, OpenAI, and other leading tech companies.
New episodes release every two weeks. Visit techsurgepodcast.com for more details and to sign up for our newsletter and other content!
