001 | Three critical mistakes that many IT support businesses make in their SLAs that cost them time, customers and money

https://is1-ssl.mzstatic.com/image/thumb/Podcasts113/v4/5a/a6/bb/5aa6bb3b-e3c9-cb4c-d3e2-3af1c58b428d/mza_2556029832933014729.jpg/600x600bb.jpg

Technical Terms

Simon Ward

13 episodes

5 days ago

Simon Ward explains key risks and issues that science, technology and engineering companies face in their commercial contracts and how to overcome them. Simon is director of York-based Technical Terms. This specialist legal consultancy helps cutting-edge businesses grow, innovate and increase profits. We do that by drafting commercial contracts that give you less risk, more opportunities and greater control of your business. "Simon and his team are fantastic." - Carl Pugh, Tech Service Partner Ltd

Technology

RSS

All content for Technical Terms is the property of Simon Ward and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Technology

https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded/1933509/1933509-1561209663052-c612c96134403.jpg

001 | Three critical mistakes that many IT support businesses make in their SLAs that cost them time, customers and money

Technical Terms

11 minutes 53 seconds

6 years ago

001 | Three critical mistakes that many IT support businesses make in their SLAs that cost them time, customers and money

This episode is for you if:

• you’re an ambitious, customer-driven business that provides managed hosting/cloud services and helpdesk support

• you spend too much time measuring, analysing and reporting on service levels

• you’re struggling to attract your ideal customers

• your income isn’t as high as you’d like it to be

In this episode you will discover:

• the three critical mistakes that many IT support businesses make in their service level agreements

• how to avoid these mistakes so that you don’t lose time, customers and money

• how you can be rewarded for achieving exceptional service levels

Once you’ve read this report, I’d like to invite you to apply for a complimentary ‘SLA Audit’ with me so that you can discover how to apply these strategies and produce SLAs that will enable you to regain time, win new customers (and retain existing ones) and increase income. Please email me (details below) if you would like to do so.

Please leave comments and feel free to contact me at simon@technical-terms.co.uk if you would like to book an SLA Audit or would like a hard copy of this episode.

Please visit my website: www.technical-terms.co.uk