“You don’t need the newest technology. What matters is making it work across the organization,” says Dr. Lucie Bakker during an on-stage dialogue with Bitkom President Dr. Ralf Wintergerst. As Chief Claims Officer and Member of the Board of Management at Allianz Versicherungs-AG, she discusses leadership, digital transformation, and the growing importance of AI in the insurance sector. In light of the increasing number of AI-driven attacks on insurance companies, Dr. Bakker explains how to address these developments effectively. “Criminal organizations are getting better, but we are improving as well. The key is always to stay one step ahead,” she emphasizes. Dr. Bakker also reflects on the challenges of driving transformation within a traditional industry. She points out that true cultural change is not triggered by systems alone but by courage and authenticity: “You have to make people dare—and celebrate them for daring, even when they make mistakes.”

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The full conversation is available as a video interview on YouTube.

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