This block of episodes is going to focus on businesses who have implemented Salesforce and are at varying stages of their Salesforce journey – we’ll discuss how they’ve gone about their implementation, challenges they’ve faced and recommendations for other businesses implementing Salesforce/going through digital transformation. In this specific episode, we’ll find out more about The Access Group and their experience with Salesforce.

Since becoming an “accidental admin” back in 2012, Alastair has spent the last 10 years delivering Salesforce and IT projects, predominantly for software companies. Most recently, he’s been working for The Access Group as their Group Salesforce Manager, transforming their use of Salesforce, from purely a support function, to a platform that is essential to the businesses continued success. In this episode, we discuss how he changed the businesses mindset on Salesforce, how to successfully resource Salesforce projects and future plans to enhance Access’s customer experience leveraging Salesforce (amongst other things)!