In this episode, Dom sits down with Tyler Christiansen, CEO of Funnel, to unpack the second annual Funnel Forum—an event built around centralization, automation, and AI in multifamily operations. 

Dom and Tyler reflect on how the event has evolved, the value of structured discussion for operators navigating change, and how Funnel is positioning its technology strategy for the future. Key topics and takeaways include:

• Funnel Forum’s origin story and purpose

• How this year’s content evolved

• The centralization challenge for third-party managers

• The growing role of contact centers

• How human and AI collaboration is evolving

• Why deal flow is holding back innovation—and what happens when it returns

• Funnel’s latest moves in AI: Phoenix and Sierra

• And finally, a preview of next year

Other reading mentioned in the pod:

• Dom’s write-up of the event: “The Funnel Forum Frames the AI-Human Handoff”

• The 20for20 white paper: “Centralization for Third-Party Management” researched in collaboration with Funnel

This season of Tech Talk with 20for20 is brought to you by our season sponsors are ⁠⁠⁠⁠Snappt⁠⁠ - Fraud Detection .To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.
Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.