To wrap up this series on maintenance centralization, we review several of the ideas that came out of the previous eight interviews. The panelists are: Brandon Winter, Director of Operational Strategy at Equity Residential, Mylisa Rostel, CEO of Anchor NW and David Perez, former head of multifamily at RMR group.
Key topics include:
- How companies are flexing maintenance teams across properties, allowing operators to better allocate resources and deploy specialized expertise when and where it's needed most.
- The role of tech, including centralized "command centers" helping to schedule work orders, manage technician assignments, and track asset-level data.
- Inventory management approaches, including centralized supply and just-in-time ordering.
- The importance of data integrity to optimizing maintenance, as many multifamily operators struggle to capture and track work order details.
- How AI may improve the maintenance intake process, helping residents self-troubleshoot minor issues, improving work order triage, and setting more accurate repair expectations.
- Career development in maintenance, offering technicians a variety of pathways to develop new skills, specialize, and take on leadership roles.
- How operators see maintenance skills becoming more central to property management, with leasing and administrative tasks increasingly moving offsite.
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