In this episode of the Tech on Toast Podcast, Chris Fletcher welcomes back Dominic Child, VP of Sales at Ingredifind, for a conversation that goes beyond compliance and into the real operational and emotional impact of allergens in hospitality.
Together, they explore why allergen management is still largely manual in a digital-first industry, how it affects staff confidence, guest trust, and operational flow – and how Ingredifind is changing the game.
Dominic explains how their platform tackles the three biggest pain points:
The lack of trust between suppliers and operators
Friction between guests and servers
The burden on staff under pressure to get it right
This isn’t just a conversation about technology — it’s a call to modernise how we handle one of the most sensitive parts of service.
🔥 What You’ll Learn:
Why allergen management is the final digital frontier in hospitality
The operational and reputational risks of ‘just ticking the compliance box’
How self-service allergen tools boost repeat visits by 26% month-on-month
Why training alone won’t solve the problem — and what will
How Ingredifind’s plug-and-play platform works with existing systems
The surprising scale of dietary needs — beyond the ‘top 14’ allergens
📊 Key Stats Mentioned:
74% of customers prefer to self-serve allergen info
30% of adults avoid certain foods due to adverse reactions
40% of diners will avoid restaurants if they can’t view menus in advance
Diagnosed allergies affect 2 million UK adults – with children’s rates even higher
📲 Links & Extras:
🎥 Watch the full webinar demo of Ingredifind’s platform [insert link]
🛍 Visit Ingredifind on the Tech on Toast Marketplace [insert link]
📩 Contact Dom: dchild@ingredifind.com
📌 Coming Soon:
Ingredifind is teasing a major summer announcement that could revolutionise allergen matrices — keep an eye on their LinkedIn for updates.
