In this episode of the Tech on Toast Podcast, host Chris Fletcher sits down with David Dillon, Founder and CEO of UROCKED, the digital tipping platform making gratuities transparent, compliant, and fair for everyone in hospitality.
Born from a real operator problem, watching his mum spend hours calculating tips by hand, David built UROCKED to make life easier for hospitality teams and ensure every pound of gratuity reaches the people who earned it.
A year on from the UK Tipping Act, Chris and David unpack what’s changed (and what hasn’t), how technology is helping to close the trust gap, and why transparency is now essential to both compliance and culture.
They cover:
💡 The origins of UROCKED and how it simplifies tipping for operators and staff
⚖️ One year on from the Tipping Act – has it worked?
📱 Why digital tipping boosts transparency, retention, and guest trust
💷 What customers still misunderstand about service charges
📊 UROCKED’s latest research, 65% of staff rely on tips as part of their income
🤝 How tech can balance fairness, compliance, and business sustainability
From “tipping land” to the future of cashless gratitude, this is a refreshingly honest look at how digital innovation can make hospitality fairer, and how small changes can make a big difference to people’s lives.
🎧 Listen now and find out why UROCKED is redefining what it means to earn your tips.
🔗 Learn more at urocked.com
💚 Explore hospitality tech at techontoast.community
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