AI in Business: How Dojo is Turning Proof of Concept into Real Impact

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Tech on Toast, The Hospitality Tech Podcast

Chris Fletcher

162 episodes

3 days ago

Connecting hospitality with the tech that makes it better. Hosted by Chris Fletcher — former operator, now tech matchmaker — Tech on Toast brings you sharp, unfiltered conversations with the people shaping hospitality’s future. Each week, we sit down with operators, founders, and innovators to unpack the tech, tactics, and trends transforming how the industry works. From smarter kitchens and AI-driven scheduling to loyalty apps and next-gen EPOS, we cut through the noise to find what really works on the ground. Whether you run a pub, lead a restaurant group, or build tech for the sector

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AI in Business: How Dojo is Turning Proof of Concept into Real Impact

Tech on Toast, The Hospitality Tech Podcast

41 minutes 35 seconds

2 months ago

AI in Business: How Dojo is Turning Proof of Concept into Real Impact

AI in Business: How Dojo is Turning Proof of Concept into Real Impact

This week on the Tech on Toast Podcast, we’re live at Dojo HQ with Rob Howes, Senior Vice President of Technology, to explore what AI in business really looks like beyond the hype.

Rob breaks down how Dojo are embedding AI across payments, customer service, and fraud prevention — moving from proof of concept experiments to production-grade impact.

We cover:

🔄 Automation, augmentation, amplification — the spectrum of AI adoption
📊 Why many businesses stall at proof of concept (and how to push through)
🧩 Grassroots vs. top-down adoption — how ChatGPT accelerated uptake
💡 The use cases delivering ROI fastest: ops, customer service, and cybersecurity
⚖️ Transparency, ethics, and building trust in AI-driven decisions
🚀 Dojo’s AI Trailblazer programme with Imperial College and Google
🔮 What’s next: hyper-personalisation, agentic AI, and explainability

If you’re wondering where to start with AI in your business — from building a roadmap to picking the right use cases — this episode is packed with insights you can take straight back to your team.

👉 Learn more about Dojo at dojo.tech.