🍽️ The Return to Experience-Led Dining — Live from Caravan Fitzrovia
This week on the Tech on Toast Podcast, we’re bringing you something special — a live panel recording from our recent event at Caravan Fitzrovia, all about the return to experience-led dining in 2025.
Big shout out to Adam at Captive Wifi for the content!
Guest host Phil Street (Caterer.com) is joined by an incredible line-up of industry leaders:
✨ Tom James – Managing Director, Bill’s Restaurants
✨ Harry Ridley – Director of Innovation, Levy UK & Ireland
✨ James Walker – CEO, Lunchbox
✨ Sean Weeraratna Group Operations Director, Gaucho & M Restaurants
Across stadiums, casual dining, fine dining, and tech platforms, our panel dives into:
💡 Balancing speed & storytelling – keeping service efficient without losing personality
🤖 Tech as an enabler – removing friction, not the human touch
🎯 “Moments of magic” – how to wow guests without blowing the budget
🛠️ Test, learn, kill – knowing when to double down or ditch the tech
🤝 Partnership power – why creative collaborations matter
🕰️ Experience redefined – how guest expectations shift by time of day and occasion
From personalised service and guest data, to AI crowd management and handwritten cards in deliveries, this episode is packed with practical tips, creative ideas, and honest insights from operators who are living it every day.
🎧 Tune in for real-world stories, fresh inspiration, and a few laughs along the way.
