Care and connection are at the heart of the customer experience, and around this Valentine’s Day is a perfect time to question companies on matters of the heart - namely, do they care about customers?
Joining Tech & Soul host Alex Hartig to discuss the imperative value of customer care, and how it might look in an AI-enabled future, is Colt’s Global Director of Customer Experience Optimisation, Noah Roychowdhury.
In this episode:
What customer care means in action
How we can learn from great and bad examples of customer care
Whether companies are improving on a global scale, or if standards are slipping
The human cost of automating and digitising customer relationships