In this episode we welcome Harvey to the pulpit, where we discuss the evolution of the e-commerce landscape, particularly focusing on some deep Demandware history and stories, and the emergence of (and move to support) Shopify in the Enterprise space.
With a combined 60+ years of eCommerce experience between the three of us, there's no shortage of stories.
We reflect on our experiences in the industry, the impact of the post-COVID slowdown on agencies, and the importance of customer-centricity and trust in leadership.
Harvey shares insights from his journey transitioning from brand-side roles to agency leadership, emphasizing the need for empathy and understanding in the agency-client relationship.
The conversation also touches on cultural shifts within organizations and the future of partnerships in the e-commerce space. In this conversation, we delve into various themes surrounding networking, business relationships, and personal growth. We reflect on our experiences in B2B and D2C commerce, the impact of loss on their lives, and the importance of community.
The discussion also touches on career journeys, unexpected paths, and future aspirations, culminating in a rich dialogue about lessons learned and the significance of relationships in both personal and professional contexts.
We'll skip the Chapter listing here as we whipsawed through dozens of topics and reflections on our paths.
About Harvey:
Find him on on LinkedIn folks. His history is to rich to summarize, and too amazing for me to simplify into a few choice sentences. He's a true OG in the total-commerce landscape.
Peace. -t