Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in duration.
The podcast will occasionally host guests from inside TechTarget and its Enterprise Strategy Group and Xtelligent divisions as well and also include some news-oriented episodes featuring Sutner and Ajao reviewing the news.
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Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in duration.
The podcast will occasionally host guests from inside TechTarget and its Enterprise Strategy Group and Xtelligent divisions as well and also include some news-oriented episodes featuring Sutner and Ajao reviewing the news.
The Future of Patient Care: AI-First Approaches with Salesforce Agentforce
Targeting AI
36 minutes
3 weeks ago
The Future of Patient Care: AI-First Approaches with Salesforce Agentforce
In this episode of the Targeting AI podcast from AI Business, hosts Esther Shittu and Shaun Sutner discuss the role of AI in healthcare with Madhav Thattai of Salesforce and John Oberg of Precina Health. They explore the concept of being AI-first, the integration of AI in patient care, and the impact of agentic systems on healthcare outcomes. The conversation highlights how AI can enhance clinical practices, improve patient interactions, and streamline business processes, ultimately leading to better health outcomes and operational efficiency. In this episode, the conversation revolves around the transformative role of AI in healthcare, particularly focusing on patient experience, the integration of Salesforce Health Cloud, and the balance between AI automation and human clinical judgment. The speakers discuss the supportive role of AI in clinical decisions, innovative applications in mental health, and the importance of trust and ROI in AI deployments. They emphasize the need for clear KPIs and the potential for AI to unlock efficiencies in healthcare delivery.
Featuring: Madhav Thattai, SVP & COO of Agentforce product management at Salesforce, and John Oberg, founder and CEO of Precina Health
In this episode, we cover how:
AI is used extensively in healthcare to enhance patient-provider interactions.
Being AI-first can lead to improved clinical and financial outcomes.
Salesforce's agentic technology is being used for customer support and marketing.
AI can automate routine tasks, allowing healthcare providers to focus on patient care.
The integration of AI in diabetes management has shown significant success.
AI can personalize patient care through meal planning and recipe suggestions.
The future of healthcare involves a collaborative approach between technology and human providers. AI is not the focus; it's a catalyst for patient experience.
AI supports clinicians without replacing their judgment.
To learn more about agentic AI and generative AI, check out AI Business.
To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.
References:
Salesforce Agentforce
Applications for AI in healthcare
AI and type 2 diabetes risk
Targeting AI
Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in duration.
The podcast will occasionally host guests from inside TechTarget and its Enterprise Strategy Group and Xtelligent divisions as well and also include some news-oriented episodes featuring Sutner and Ajao reviewing the news.
