Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in duration.
The podcast will occasionally host guests from inside TechTarget and its Enterprise Strategy Group and Xtelligent divisions as well and also include some news-oriented episodes featuring Sutner and Ajao reviewing the news.
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Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in duration.
The podcast will occasionally host guests from inside TechTarget and its Enterprise Strategy Group and Xtelligent divisions as well and also include some news-oriented episodes featuring Sutner and Ajao reviewing the news.
Salesforce advances its agentic AI platform with Agentforce 360
Targeting AI
10 minutes
3 weeks ago
Salesforce advances its agentic AI platform with Agentforce 360
In this breaking news analysis episode of the Targeting AI podcast from Informa TechTarget's AI Business, hosts Esther Shittu and Shaun Sutner discuss the latest innovations in agentic AI technology unveiled at Salesforce's Dreamforce conference in October with guest Madhav Thattai of CRM and CX giant Salesforce. The conversation covers the new Agentforce 360 platform, including hybrid reasoning, enhanced control and context for agents, and the importance of the user experience and data privacy. Thattai emphasizes the need for a balance between creativity and control in enterprise AI applications.
Featuring: Madhav Thattai, SVP and COO of Agentforce product management at Salesforce
In today's episode, we cover how:
Hybrid reasoning combines LLMs with structured processes.
Control and context are essential for agent functionality.
UX features are being enhanced for agents.
Data privacy is important to Salesforce.
AI agents must respect user permissions and access.
Salesforce aims to democratize agent development.
Context indexing improves agent accuracy.
To learn more about agentic AI, generative AI and Salesforce, check out AI Business.
To watch videos of our podcasts, subscribe to our YouTube channel, @EyeonTech.
Targeting AI
Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in duration.
The podcast will occasionally host guests from inside TechTarget and its Enterprise Strategy Group and Xtelligent divisions as well and also include some news-oriented episodes featuring Sutner and Ajao reviewing the news.
