People-Centred Care means designing care around people’s needs, preferences, and values, rather than around institutions or systems, and it stands in contrast to traditional models that often focus more on efficiency or diseases than on the person.

People-Centred Care is a commitment to placing individuals, families, and communities at the heart of health systems, improving outcomes, building trust, and ensuring care is respectful, responsive, and inclusive. 

In this session, you’ll hear practical insights, real examples, and useful strategies for bringing People-Centred Care into practice—and we’ll explore together how to turn this idea into action.