Welcome to Talking Email with Postmark, a new podcast mini-series brought to you by Wildbit, the makers of Postmark. On this podcast, you'll get a behind the scenes look at how Wildbit, a thirty-person SaaS company, approaches customer communication across three distinct SaaS products. We’ll cover a wide-range of topics from email template design to blacklist monitoring and discuss some key considerations and important lessons that we've learned along the way.
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Welcome to Talking Email with Postmark, a new podcast mini-series brought to you by Wildbit, the makers of Postmark. On this podcast, you'll get a behind the scenes look at how Wildbit, a thirty-person SaaS company, approaches customer communication across three distinct SaaS products. We’ll cover a wide-range of topics from email template design to blacklist monitoring and discuss some key considerations and important lessons that we've learned along the way.
How we think about customer communication for our SaaS products
Talking Email with Postmark
1 hour 1 minute 2 seconds
6 years ago
How we think about customer communication for our SaaS products
Chris Bowler, head of Customer Success for our latest SaaS product, Conveyor, and Ilya Sabanin, the product manager and developer on the Conveyor team, discuss how we’ve approached customer communication planning and development for our SaaS products. We’ll start by exploring communication requirements for early-stage SaaS products like Conveyor, and then take a closer look at how those requirements evolve overtime as products mature. Chris and Ilya touch on many of the considerations you need to keep in mind when planning customer communication for your product. Don't miss out.
Talking Email with Postmark
Welcome to Talking Email with Postmark, a new podcast mini-series brought to you by Wildbit, the makers of Postmark. On this podcast, you'll get a behind the scenes look at how Wildbit, a thirty-person SaaS company, approaches customer communication across three distinct SaaS products. We’ll cover a wide-range of topics from email template design to blacklist monitoring and discuss some key considerations and important lessons that we've learned along the way.
