In this episode of Talking Cloud, Grant Asplund interviews Paul Chang, CEO of Brand Engagement Network (BEN), discussing the evolution of AI technologies, particularly large language models, and their applications in business. Paul shares insights from his extensive experience at IBM and how BEN is leveraging AI to create tailored solutions for various industries. The conversation explores the importance of customer engagement through AI avatars, the integration of middleware and backend systems, and the scalability of AI solutions in enhancing customer service. In this conversation, Grant Asplund and Paul discuss the transformative role of AI in customer service, healthcare, and various industries. They explore the evolution of Ben, an AI platform, and its applications in enhancing user engagement through customizable avatars and personalized interactions. The discussion highlights real-world use cases, including healthcare awareness campaigns and automotive sales, emphasizing the importance of tailored solutions and the future of AI technology.