This is the conversation many people want to have but they are too scared to actually do it. You have people on your team who are not doing what you need them to do - they aren't working in the new way, they are actively resisting, they are impacting the rest of the team - and it's time to do something about it. Here is the playbook to prepare for and engage in this conversation.
People avoid this conversation because they assume it will be contentious and create conflict - something most people prefer to avoid. The key is to prepare for it then not make assumptions about how it's going to go. Jen's questions and structure, coupled with Rebecca's experience and insights from having these conversations over the years provide invaluable nuggets of wisdom right to the end of the podcast.
A big lesson - have this conversation sooner rather than later. Putting it off creates more problems. You have high performers who are on board with your change and you need to spend time with them, so address your resistors by finding out 'Are you on board?'
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