What if AI in recruitment wasn’t just about efficiency, but about creating five-star hiring experiences at scale?
In this episode, you'll hear how HSBC is using AI and automation as an opportunity to enhance recruitment, not just optimise it - building a more human, high-impact experience for candidates at every level - not just at senior exec level.
I’m Sital Ruparelia, your host. With 25+ years in leadership, recruitment and talent management — including a decade at Microsoft leading Executive Talent Acquisition across Asia - I speak with business leaders, HR leads subject matter experts at the intersection of talent, tech and transformation.
In this episode of Talent X Tech, I sit down with Lara Partridge, Head of Talent Acquisition for HSBC Asia-Pacific.
We explore the future of work, the role of AI in hiring, and how HSBC’s Human Hiring model is helping the bank move faster while still creating memorable, human-centred moments across all levels of recruitment.
In this episode, you’ll learn:
Why five-star service principles are being applied to hiring to attract top talent
How to scale executive-level candidate care into volume recruitment
The 6 Human Hiring principles, built from research beyond banking and recruitment
Lessons from fine dining, premium hospitality and digital-first brands
Localising Human Hiring - how HSBC’s recruiters are bringing the 6 principles to life across cultures
How to reframe success metrics in experience-led hiring
What it means to be findable in a skills-based job market
Lara’s advice to her 21-year-old self - and anyone starting out today
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(0:00) - Introduction
(06:10) - Career influences & leadership style
(10:30) - AI & automation: Enhancing experience, not just efficiency
(12:10) - Candidate experience and power dynamics
(14:21) - Human Hiring: 6 principles to codify and scale exec-level experience to volume hiring
(33:48) - Using tech to scale human-centred hiring
(37:13) - Measuring ROI of Human Hiring
(38:57) - Recruiters: Embedding Human Hiring across global, cross-cultural teams
(49:43) - Phase 2: Engaging hiring managers in Human Hiring
(53:11) - Skills-based orgs & hiring practices
(55:11) -AI & job search: How to be findable in a skills-first world
(59:40) - Career advice to 21-year-old self
#FutureOfWork #AIInRecruitment #HumanHiring #CandidateExperience #TalentManagement #SkillsBasedHiring #LeadershipInTech #HSBCHiring