In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the industry, discussing the importance of questioning established norms, fostering open-mindedness, and ensuring personal and team growth. He emphasizes the need for scalable solutions in a rapidly growing company, the principles of continuous improvement, and the ...
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In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the industry, discussing the importance of questioning established norms, fostering open-mindedness, and ensuring personal and team growth. He emphasizes the need for scalable solutions in a rapidly growing company, the principles of continuous improvement, and the ...
In this episode, Josh explores the evolution of the hospitality industry from ancient times to modern-day, emphasizing how hotels have continually adapted to meet the changing needs of travelers. It delves into the importance of creating spaces where guests feel safe, seen, and comfortable, using personal anecdotes to illustrate the advancements in hotel design and service. This episode highlights the significant role hospitality plays in providing care during times of distress and the essent...
Take Care with Josh Ramsey
In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the industry, discussing the importance of questioning established norms, fostering open-mindedness, and ensuring personal and team growth. He emphasizes the need for scalable solutions in a rapidly growing company, the principles of continuous improvement, and the ...
