In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the industry, discussing the importance of questioning established norms, fostering open-mindedness, and ensuring personal and team growth. He emphasizes the need for scalable solutions in a rapidly growing company, the principles of continuous improvement, and the ...
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In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the industry, discussing the importance of questioning established norms, fostering open-mindedness, and ensuring personal and team growth. He emphasizes the need for scalable solutions in a rapidly growing company, the principles of continuous improvement, and the ...
Crafting Connections: The Role of Empathy in Hospitality: Kate Reed and Josh Ramsey
Take Care with Josh Ramsey
43 minutes
3 months ago
Crafting Connections: The Role of Empathy in Hospitality: Kate Reed and Josh Ramsey
In this episode of 'Take Care,' we delve into the essence of hospitality through the lens of empathy and authentic care. Joined industry leader Kate Reed, we explore how self-care translates to better team dynamics and exceptional guest experiences. The conversation touches on personal stories of vulnerability and resilience, the cultivation of empathy through life's unanticipated events, and practical approaches to maintaining empathy while setting personal boundaries. Highlighting too...
Take Care with Josh Ramsey
In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the industry, discussing the importance of questioning established norms, fostering open-mindedness, and ensuring personal and team growth. He emphasizes the need for scalable solutions in a rapidly growing company, the principles of continuous improvement, and the ...
