Taiste Talks is a video and podcast series where we give the stage to the people behind digital products. In this episode, we tackle the topic of inclusivity in service design. As designers, it is all too easy to fall into the trap of not looking at things from the perspective of the people who are different from us. The most prominent design conventions of today are made for an "average" user – but what does that even mean? And who does it leave out of the equation? Our guest Malin Gustavsson is the MD and founder at Ekvalita – a company dedicated to helping organisations improve equality. She is joined by Taiste's Thu Nguyen – an experienced UX Designer who's always looking for ways to make digital services more accessible for a wider audience.