In this episode, Mon-Chaio and Andy delve deep into the nuances of accountability at high organizational levels, particularly within the C-suite. They explore the challenges of holding executives accountable for outcomes, especially when their roles and processes are not fully understood by their peers. The conversation includes discussions on the differences between process and outcome accountability and how each can be applied depending on the context. Ultimately, they highlight the importance of team cohesion, shared goals, and trust in building a high-performance, accountable organization.

References

• Radical Candor
• We Hold Ourselves Accountable: A Relational View of Team Accountability
• The Best Teams Hold Themselves Accountable
• The Effect of Outcome vs. Process Accountability-Focus on Performance: A Meta-Analysis
• Accountability Systems and Group Norms: Balancing the Risks of Mindless Conformity and Reckless Deviation