Systems Rehab | Client Experience Systems for Service Providers
Kenniqua Lewter - Client Experience Systems Strategist
28 episodes
1 week ago
If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
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If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
Part 2 Series: How to Stop Working IN Your Business & Start Working ON It! | Ep.9
Systems Rehab | Client Experience Systems for Service Providers
16 minutes
7 months ago
Part 2 Series: How to Stop Working IN Your Business & Start Working ON It! | Ep.9
In this episode of the Systems Rehab Podcast, I’m breaking down how to align your daily tasks with your bigger business goals—because staying busy doesn’t always mean making progress! I’ll walk you through goal setting using the SMART framework and share how categorizing your tasks can boost your productivity and efficiency. Plus, we’ll talk about the power of eliminating, delegating, and automating the things that aren’t actually helping you make money. If you’re ready to work smarter and bu...
Systems Rehab | Client Experience Systems for Service Providers
If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
