Systems Rehab | Client Experience Systems for Service Providers
Kenniqua Lewter - Client Experience Systems Strategist
28 episodes
1 week ago
If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
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If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
How I Save 10 Hours + Per Week with HoneyBook | Ep.11
Systems Rehab | Client Experience Systems for Service Providers
43 minutes
5 months ago
How I Save 10 Hours + Per Week with HoneyBook | Ep.11
In this episode, I’m sharing how I use HoneyBook to keep my business running smoothly. I talk about what things looked like before I found HoneyBook, why I chose it over other tools, and how it helps me stay organized and serve clients better. From automating tasks to organizing leads and projects with tags and templates, I’m giving you a behind-the-scenes look at how I make it all work. I’ll also share a few features I don’t use in HoneyBook. If you’re a service provider looking to get...
Systems Rehab | Client Experience Systems for Service Providers
If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
