Systems Rehab | Client Experience Systems for Service Providers
Kenniqua Lewter - Client Experience Systems Strategist
28 episodes
1 week ago
If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
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If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
Finally Turn the Chaos in Your Head into a Clear, Streamlined Operation | Ep.13
Systems Rehab | Client Experience Systems for Service Providers
32 minutes
5 months ago
Finally Turn the Chaos in Your Head into a Clear, Streamlined Operation | Ep.13
In this episode of The Systems Rehab Podcast, I’m diving into why strategy has to come before systems—especially for service providers. You can’t build effective systems if you haven’t mapped out where you’re headed. I’m breaking down how I guide my clients through strategic mapping sessions to uncover process gaps and create aligned, streamlined operations. We’ll talk about more than just client management—I also touch on time management, onboarding your team the right way, and why your pers...
Systems Rehab | Client Experience Systems for Service Providers
If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit. In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run. I’m breaking down the seven key categories to review inside your business: Inquiry & Lead ManagementOnboarding ExperienceProject Managemen...
