In this compelling episode, host Kevin Dean sits down with Larry Walsh, the CEO and Chief Analyst at Channelnomics, to navigate the complex waters of exponential change. With over 15 years of experience advising top organizations, Larry cuts through the hype to reveal the strategic and often uncomfortable truths behind today's biggest tech trends. This conversation goes far beyond buzzwords, exploring: The Great Convergence: Why the simultaneous rise of AI, robotics, quantum computing, and bi...
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In this compelling episode, host Kevin Dean sits down with Larry Walsh, the CEO and Chief Analyst at Channelnomics, to navigate the complex waters of exponential change. With over 15 years of experience advising top organizations, Larry cuts through the hype to reveal the strategic and often uncomfortable truths behind today's biggest tech trends. This conversation goes far beyond buzzwords, exploring: The Great Convergence: Why the simultaneous rise of AI, robotics, quantum computing, and bi...
Swimming With Sharks: Customer Ops Unplugged - S2 Episode 5: Kevin J. Dean
Swimming With Sharks: Enterprise AI Unleashed
11 minutes
1 year ago
Swimming With Sharks: Customer Ops Unplugged - S2 Episode 5: Kevin J. Dean
In this insightful episode, Kevin Dean explores the transformative power of generative AI in customer experience. Drawing on his extensive experience at ManoByte, Kevin delves into the four key pillars that can elevate customer satisfaction and drive business success: educate, engage, entertain, and inspire.Episode Summary:Introduction: Kevin Dean introduces the podcast, "Swimming with Sharks," and sets the stage for a deep dive into the dynamic world of customer operations. He outlines the i...
Swimming With Sharks: Enterprise AI Unleashed
In this compelling episode, host Kevin Dean sits down with Larry Walsh, the CEO and Chief Analyst at Channelnomics, to navigate the complex waters of exponential change. With over 15 years of experience advising top organizations, Larry cuts through the hype to reveal the strategic and often uncomfortable truths behind today's biggest tech trends. This conversation goes far beyond buzzwords, exploring: The Great Convergence: Why the simultaneous rise of AI, robotics, quantum computing, and bi...
