John shares his career journey from a commercial operator to someone whose management mantra became “Deliver the present, create the future and create the right environment for your team to thrive”. His sink moment was an engagement survey in his second GM assignment, where he learnt of the gap between how he wanted to be perceived and how the organisation saw him. But he embraced that learning and has been building on it ever since. He sees the GM role as a combination of “getting the best OUT OF the organisation whilst getting the best FOR the organisation from the outside. And his advice for new GM’s, have the discussion up front with your boss on what success looks like, you might be surprised !