In today’s episode, we tackle what steps or actions can be taken against a lending app that has possibly breached its agreement with a borrower.

There was this time I was so pressed for cash that I signed up in one of those loan apps. I put in some kidogo cash so that i can raise my loan limit. I couldn’t pay up by the assigned deadline. When I got money, I paid up. But since I paid, I started getting a lot of calls from the loan app company. Although I took 3 months to pay up the loan, I didn’t violate their guidelines. I have spent a lot of time on the phone explaining to them that I have cleared the debt, including writing emails to them with supportive documents, but it's not been helpful. This year I went to apply for a bank loan, and in their due diligence, they found out that I have been listed under CRB. I cannot get a loan now because of the carelessness of this company. I have paid the fine to get cleared from CRB in the hope to get the loan I need for my business. But this whole process has been a waste of my time. Is there a way to punish the lending app for wrongly listing me on CRB despite paying my loan?

Research by Joy Mutimba-Vetil (joy@swalanyeti.org)