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Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.
“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support
Support Ops Simplified
26 minutes
5 years ago
“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support
Hannah Clark Steiman of PEAK Support joins us in this episode of Support Ops Simplified sharing her journey how she became the COO of Peak Support, discussing also their challenges of scaling support, the metrics that Peak Support track, CSAT response rates, and how they scale their service team.
Support Ops Simplified
Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.
