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Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.
"Cutting Response Time By 97%" with Eric Broulette of Flywheel
Support Ops Simplified
22 minutes
5 years ago
"Cutting Response Time By 97%" with Eric Broulette of Flywheel
Eric Broulette of Flywheel joins us to talk about cutting chat response time by 97%, the two core metrics that Eric tracks for customer satisfaction and what is in store for Flywheel support in 2020.
Support Ops Simplified
Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.
