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In today's episode of the Support Insights Podcast we talk to Bronte Coyne, Global Senior Customer Experience Manager at Unity, about how Unity's support team has had to grow and evolve to support areas of huge growth over the last few years. 

Bronte started at Unity almost 8 years ago as an agent and has seen the team grow from just 4 to more than thirty. 

Find out how Bronte's team were able to adjust and adapt through an enormous 40% ticket increase in 2020, and a further 20% increase in 2021, while still striving to provide excellent experiences for their users. 

While adjusting to work from home during the pandemic was a struggle for most teams, coupling this with such a surge in growth meant a culture of support, trust and evolution was especially important for Bronte and her team. 

Watch the episode to hear Bronte's tips on how you can scale your support during periods of growth.

Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com