In this week's episode we speak to David Apple, CRO at Zingtree, about how you can harness tech to reduce your agent training time, and the benefits reduced training time can bring to both the agent and the wider business.

You'll hear about how David's own early experience in a call centre role, as well as his more recent positions at Typeform, Notion and now Zingtree have given some insightful perspective into how the traditional way of training your agents may no longer be the best way.

While every business does things differently, David and Bryony's own experiences of agent training being a long-winded process of trying to retain endless information, to only forget it all as soon as you go live on the phones, (or trying to fumble your way through a script), probably resonates with quite a few listeners.

As technology advances, the way we run all aspects of our businesses is evolving too, why not agent training? 

Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com