Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.
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Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.
Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support
Support Heroes by Kaizo
53 minutes 57 seconds
4 years ago
Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support
In this episode, Perran Facey - Director of Customer Support at MURAL, provides his top tips on support management with a particular focus on the use and communication of KPIs. Perran is a Mathematics graduate from Queen Mary University London and a seasoned support manager with over a decade of experience working in the support industry. As such, he's the perfect candidate to identify the common pitfalls associate with managing through data and elaborates on how to avoid them. Happy Listening!
Support Heroes by Kaizo
Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.
