Turnover in Your Business Is Pulling Customers Away

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/48/f9/68/48f9684a-a41c-1149-2f14-4bb21edc8948/mza_5339222328148885746.jpg/600x600bb.jpg

SuperPumped Business

Ben Walters

43 episodes

5 days ago

SuperPumped Business-where ambition meets execution. Host Ben Walters, entrepreneur and Harvard grad, shares hard won lessons from building, scaling, re-building and selling companies. A SuperPumped Business isn't just profitable--it energizes you, fuels growth, and creates lasting impact. Each episode, we dive into strategies to conquer turnover, productivity, inflation, growth, and employee & customer retention. If you're ready to build something great, let's get SuperPumped! Looking for more on mindset, resilience, and intentional living? Check out our companion podcast, SuperPumped Life.

Entrepreneurship

Business

RSS

All content for SuperPumped Business is the property of Ben Walters and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/43623524/43623524-1755194740403-c3a3c14be8405.jpg

Turnover in Your Business Is Pulling Customers Away

SuperPumped Business

21 minutes 6 seconds

1 month ago

Turnover in Your Business Is Pulling Customers Away

Employee turnover doesn’t just drain your bottom line—it drives your customers away. In this episode, Ben Walters shares real stories from coffee shops, hotels, and cleaning services that reveal how staff turnover quietly erodes customer loyalty and pushes your business into the commodity trap.

Learn why people connect with people (not just companies), and how solving turnover is the key to retaining both your team and your clients.

Rapid Results Consulting booking info: https://calendly.com/ben-superpumped/30min

Website: https://superpumped.com

Business launch readiness assessment: https://launchreadyassessment.scoreapp.com

Socials and such:
https://creators.spotify.com/pod/profile/superpumped/
https://creators.spotify.com/pod/profile/superpumpedlife/
https://www.youtube.com/@superpumpedlife
https://www.instagram.com/superpumped1
https://www.tiktok.com/@superpumped8
https://www.linkedin.com/in/ben-walters-165168365/
https://www.facebook.com/ben.walters.77770

Chapters:

00:00 – Why turnover hits harder than you think
02:00 – The three ways turnover drains profits (recap)
04:00 – Customer retention and turnover: the hidden link
05:00 – Katie’s coffee shop story: when loyalty disappears
09:00 – Hotels, bartenders, and repeat business lost
13:00 – Commercial cleaning: the power of familiar faces
16:00 – When turnover triggers customers to shop price
18:20 – Why people bond with employees, not companies
19:07 – Solving turnover = solving customer churn
20:09 – Book a consultation to fix your turnover problem

Disclaimer: The information in this podcast is for educational and informational purposes only and should not be considered medical, mental health, financial, legal, or professional advice. Guest opinions are their own. Always consult with a qualified professional before making medical, health, business, investment, legal, or personal decisions.