We speak with our Admissions Coordinator, Lorraine Bethea, to learn all about the intake process, the complexities and challenges, opportunities and successes. The intake process is one of the first steps on a youth's journey at New Hope, and Ms. Lorraine is often one of the first faces that a child will see. It's an uncertain and confusing time for many, but Lorraine's calm demeanor and reassurance is a a vital first step.