We’ve been diving deep into a new sales process that’s already showing some incredible results. In this episode, we break down how switching to online consultations has helped us hit a 100% show rate and an 89% close rate — all on Zoom. We talk about why we’re testing this process, what’s working, and where the cracks are starting to show. Plus, we get into how this new setup could make scaling future locations far smoother without losing that personal touch.

We also chat about sales funnels, booking strategies, and how we’re centralising our sales process so we can focus more on growth and less on juggling schedules. And yes, there’s some love language talk in here too — because apparently, that matters more than we thought.

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SHOW NOTES:

0:00 – Early results from online consultations: 100% show rate & 89% close rate

0:39 – A deep dive into love languages (yep, really)

2:00 – Why we’re experimenting with online consults and what it means for scaling

3:47 – The problem with traditional sales consults at multiple locations

5:00 – Centralising sales to future-proof growth

6:14 – The pros and cons of online vs. in-person consultations

9:17 – Breaking down the new online sales funnel

12:00 – How we’re building trust during virtual sales consults

16:00 – Optimising the process: what’s working and what’s not

20:00 – The handover: from sales to studio manager

23:08 – Our AI-powered appointment setter (and why it’s a game-changer)

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