How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic. In this episode, Andi shares her career journey and how each experience has shaped her as a leader while shedding light on how important each piece of the operations team is not only in keeping the hospital running but also guiding patients th...
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How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic. In this episode, Andi shares her career journey and how each experience has shaped her as a leader while shedding light on how important each piece of the operations team is not only in keeping the hospital running but also guiding patients th...
What is it like to have a patient's life in your hands? Host Steph Bayer speaks with Dr. Cassandra Garraud, a third-year Internal Medicine resident at Cleveland Clinic. Dr. Garraud was recognized in 2021 as a Cleveland Clinic Hero for the personal impact she made on one of her patients. In this episode, she tells us about that powerful moment, how empathy was crucial to saving her patient's life, and how communication skills are key to giving and receiving empathy.
Studies in Empathy: A Cleveland Clinic Podcast
How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic. In this episode, Andi shares her career journey and how each experience has shaped her as a leader while shedding light on how important each piece of the operations team is not only in keeping the hospital running but also guiding patients th...
