How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic. In this episode, Andi shares her career journey and how each experience has shaped her as a leader while shedding light on how important each piece of the operations team is not only in keeping the hospital running but also guiding patients th...
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How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic. In this episode, Andi shares her career journey and how each experience has shaped her as a leader while shedding light on how important each piece of the operations team is not only in keeping the hospital running but also guiding patients th...
How do you foster empathy and resiliency during difficult times? Join us in a conversation with Steph Bayer, Senior Director, Patient Experience and Paul Kuzmickas, Director, Ombudsman at Cleveland Clinic as they discuss how ombudsman and patient experience leaders work to have the tough conversations and carry the heavy loads in order to provide support to patients, visitors and employees alike.
Studies in Empathy: A Cleveland Clinic Podcast
How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic. In this episode, Andi shares her career journey and how each experience has shaped her as a leader while shedding light on how important each piece of the operations team is not only in keeping the hospital running but also guiding patients th...
