In this episode of Unscripted, we sit down with Mark Servodidio, CEO of PGP Solutions, for an in-depth conversation about his dynamic career and the importance of aligning human capital with strategy execution. With a rich background spanning human resources and general management at industry giants like PepsiCo, Nabisco, and Avis Budget Group, Mark shares how leadership, culture, and operational excellence drive sustainable success.🎙 🚀Mark walks us through his journey of transforming organisations by focusing on people, strategy, and customer-centricity. From revitalising Avis Budget Group’s customer experience, significantly boosting its Net Promoter Scores across Europe, to launching his own venture, Mark discusses the critical role of engaging frontline employees and fostering a culture of inclusivity and respect. He also delves into the evolving landscape of business leadership, highlighting the unique challenges faced today in an increasingly fast-paced, complex, and AI-driven world.Key Insights from the Conversation:💡 Human capital is central to strategy execution. Leaders must ensure people are ready and capable to deliver the strategy, bridging gaps between the vision and the everyday tasks that drive success.💡 Spending time with frontline employees accelerates success. Mark emphasises the importance of understanding the challenges at the customer touchpoints and connecting those experiences to broader business objectives.💡 Leadership requires simplicity in communication. Breaking down complex challenges into manageable components and making them clear for employees is key to delivering results and gaining their discretionary effort.💡 Building culture and credibility is essential for driving change. Mark’s ability to influence culture—especially in a large, established organisation—helped transform Avis Budget Group’s customer service, drastically increasing Net Promoter Scores across Europe.💡 AI must be embraced for future success. Mark encourages businesses to lean into AI, using it to enhance existing processes and creating an opportunity for growth and innovation.Whether you’re leading a global organisation or looking to improve team alignment, Mark’s experiences offer valuable lessons on breaking down barriers to success and creating strategic, human-driven solutions.🎧Tune in to hear Mark’s strategic insights on leadership, human capital, and driving results in an ever-evolving business world.