In this episode of the Strategy Ladders Podcast, Kas and Josh finally raise the curtain on the challenges caused by role confusion in growing service businesses—particularly when dealing with evolving teams and jobs in fast-paced environments. Founders often blur responsibilities, muddying expectations and overwhelming employees, which puts many limiters on business growth.

Josh introduces the structured approach of using root cause analysis to solve hiring struggles by focusing on capacity vs bandwidth. Many founders mistakenly evaluate an employee’s free hours (bandwidth) without considering emotional, mental, and operational capacity—factors that significantly impact performance.

Kas in turn shares his perspective on employee onboarding and rapid decision-making. They explore why role differentiation matters and how inconsistency in job scopes creates unnecessary context-switching that damages team momentum.

They also breaks down the mindset shift required for decisive leadership. Founders must move past emotional attachments to underperforming hires and recognize when it’s time to let go. As Josh explains, avoiding tough decisions often risks the stability of the entire team, slowing down the business's growth trajectory.

What You’ll Learn:

✅ How to apply root cause analysis to identify hiring issues. ✅ The difference between Account Managers and Operations Managers—and when to merge roles. ✅ Why employee onboarding and role clarity prevent burnout and inefficiency. ✅ The impact of capacity vs bandwidth in evaluating team performance. ✅ How role confusion limits growth in service businesses.

If you’re a founder struggling with hiring decisions, role clarity, or team performance, this episode helps remove the illogical attachments to team dynamics so you lead decisively and unlock your business’s next phase of growth.

👉 Watch it now! And don’t forget to like, comment, and subscribe for more no-BS insights from Strategy Ladders!