Everyone is busy, and at present builders are extremely busy, don’t lose opportunity within the warranty period to formally lodge with the builder. Once the period has lapsed it is extremely difficult to seek a resolution/bring a complaint to the building commission successfully.

Prepare a Detailed Report - Include photos, specifics of all warranty issues you are seeking to remediate- concise, factual, succinct. The easier it is for someone to pick up your report and interpret your concerns typically ensures prompter positive outcome. Keep your anger or emotion out of the process.

The Proposed complaint – Formalise the process, send the builder a notice of proposed complaint, always include a detailed report as to what remedial work you are seeking.

Outcome – the builder may then respond / comment as to why it is not a defect, refute it or attend and fix the item without any further issues.

When it is clear and information is presented, builders are typically happy to oblige, attend and remediate.

If not resolved, you have completed the first stage of the Formal complaint process and may now lodge direct with the Building Commission/ or SAT