Here you go. The story starts 6 mins in:
https://fs.blog/knowledge-project-podcast/matthew-dicks/
When I waste a lot of coffee, I know that things are going well.
Don't feel bad, we're designed that way.
Just say "yes."
A strange thing to get angry over... until you understand it from another angle.
A follow-up to yesterday.
Yes, my minimal and mostly useless show notes are alive and well.
If you want to check out Richer Sounds quirky approach to customer service, here's their site. Highly recommended.
https://www.richersounds.com
It happppppppeeeeennnnnnnnddddddd!
I shouldn't get my hopes up, but the desire to improve our lot is a fundamental human drive.