Join the following experts as we share the latest fulfilment thinking and practice:

• Alex Townson – Head of Outsourced Supply Chain – YF an Unleashed Partner 
• Beth Chapman – Managing Director – Starlinks Global a Mintsoft customer 
• Daniel Hayward- Head of Operations – Candy Kittens an Unleashed customer 
• Kate Lester – Founder – Diamond Logistics, a supplier to Unleashed customer TrueStart

Growing online retail sales puts increased pressure on the supply chain and fulfilment industry, forcing the entire supply chain to look for ways to optimise processes. Retailers, fulfilment partners, and suppliers alike must enhance operations to meet demand. 

What's discussed when?

00:00 Introduction

07:57 KPIs

20:47 Monitoring Supplier Performance

33:53 UK Carrier Costs

42:58 Fulfillment Automation

49:52 Personalisation

54:27 Last-mile Innovations and Sustainability

1:02:30 Picking Accuracy

1:05:34 Returns and Exchanges

1:11:02 Equality, Diversity and Inclusion

1:16:38 Advice for Supply Chain Professionals