Thrown into leadership without a life jacket? You’re not alone. In this episode, Rich Vogel shares his TED talk on thriving as a first-time manager in healthcare, where promotions often come with zero training and sky-high expectations.

Rich reflects on his own struggles—firing people wholesale, burning out after 100+ hour weeks—and the lessons that helped him evolve into a successful leader. Learn how to “manage up” to your boss, “manage down” to your team, and navigate the delicate balance between authority and empathy.

If you're new to management (or mentoring someone who is), this episode will give you practical strategies to stay afloat and lead well in even the most chaotic environments.