There are times when an hourly employee makes a better P.R. person because they can communicate with those who are actually doing the job on the floor. A manufacturing firm was experiencing problems getting the color right on the product. As much as they tried technician and managers were not able to get the supplier to understand the problem they were experiencing. The company flew a team of hourly employees who worked with the product to meet with the hourly personnel who were actually making the color to resolve the issue. They were successful. AGAIN: If hourly employees are well trained and authorized to do what is needed productivity is assured.