Customer service in the UK feels like it's at an all-time low. From sympathy atrophy, lack of problem solving, lack of accountability and a society that doesn't value offering or receiving good human customer service. Can AI fill the hole that has been left or are we destined to become accustomed to the new status quo of 'it is what it is'. Join C and J as they recount their own experiences and discuss why this has changed so significantly over the years e.g., has the pandemic permanently shifted the focus of customer service?
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