In this episode, Host, David Mannheim, chats with Paul Prior, Head of Digital at Three, about bringing humanity back to the world of eCommerce.
Topics Covered:
- Paul's guiding principle of "No Purpose Left Behind"
- Why eCommerce focuses too much on technology over people
- The role of courage and bravery in eCommerce
- Practical ways to focus on each customer's unique purpose
Key Quotes:
- "Online isn't really about technology, it's about the people that are sitting behind technology, and we are complex mofos."
- "People are scared in general. Like, so you only really have two basic emotions. You have fear and joy."
- "It takes a lot of courage to ask the big questions, when it's much easier to just ignore them and carry forward."
Episode Chapters:
00:00 Introduction
00:56 Guest Introduction: Paul Prior
02:23 Paul's Statement: No Purpose Left Behind
07:15 The Role of Technology in eCommerce
14:53 The Importance of Courage and Bravery in eCommerce
21:43 Practical Application of 'No Purpose Left Behind'
25:35 Outro
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