In this episode of Statements of Intent, host David Mannheim speaks with Thibaut Pugin, VP of Software Engineering at Gousto, about cultivating human connection and shared moments in eCommerce.
Topics Covered:
- The challenge of balancing data and human connections in business
- Creating shared experiences and a sense of community
- Catering to diverse individual preferences
- Empathising with customers and meeting them where they are
Key Quotes:
- "But for the time being, I think the main difference between us and a set of algorithms and data is something akin to emotion."
- "We want to belong, right? We want to have that sense of we're in it together."
- “You have to be curious. You have to want to get to know others. You have to want the best for others.”
- "How do you create and cultivate those experiences and shared moments? That's really just thinking about that customer, what do they want? Are you meeting them where they are, but also sometimes anticipating their needs?"
Episode Chapters:
00:00 Introduction
01:11 Guest Introduction: Thibaut Pugin
02:38 Thibaut's Statement: Cultivate Connection And Shared Moments
04:00 The Challenge of Balancing Data and Human Connection
08:58 Creating Shared Connections and Moments
18:34 The Gousto Experience: Catering to Individual Preferences
21:47 Outro
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